Skip to main content

NFON-Import

7. Extras

7.1. Online help

You can find online support on the service site for virtually every dialogue.

Simply click on the small question mark (bild__199_.png) at the top right of the dialogue.

  • If you are in the overview dialogue and click on “HELP”, you get general information about the element.

  • If you are directly in an element dialogue and click on “HELP”, you get a specific configuration example.

bild__200_.png

Control codes allow direct access to the telephone system’s functions. The following codes apply:

Code

Description

**##

Restart devices, only for snom devices!

#+nnn

Use trunk number "nnn" to call the telephone number ("nnn" replaces the “0” otherwise required to access an outside line). A trunk number can have 1,2 or 3 -digits. You define this in "Administration/Profile/Configuration" (see 5.1.2 Configuration).

*1

Start and end voice recording (if this function is enabled for the extension)

*10+profile number

Activation of the call forwarding profile

*11+TN

Permanent call forwarding to telephone number (TN)

**11

Cancel permanent call forwarding

*12+TN

If not available, forward to telephone number (TN)

**12

Cancel call forwarding if no answer

*13+TN

If busy, forward call to telephone number (TN)

**13

Cancel call forwarding if busy

*14+TN

If not registered, forward to telephone number (TN)

**14

Cancel forward if unregistered

*2+Speed dial

Directly dial the extension/telephone number via speed dial

*3

Pick up the last call ringing in the pick-up groupe

*3+EXT

Pick up call coming in to the extension (EXT)

*490

Activate call waiting

**490

Deactivate call waiting

*5

If busy, automatic callback activated

**5

If busy, automatic callback deactivated

*55

Specify primary device within a premium extension (Premium Package)

*72+nnnn1

Call skill service nnnn

*73+nnnn1

Call eFax additional costs will occur

*74+nnnn1

Call time control nnnn

*75+nnnn1

Call group nnnn

*76+nnnn1

Call announcement nnnn

*77+nnnn1

Call queue nnnn

*78+nnnn1

Call conference service nnnn

*791

*791 Access voice mail for this extension with password

*791158 Access voice mail for extension 158, with the password for 158!

*11*791 Transfer your calls to your voice mail

*11*791158 Transfer your calls to the voice mail of the extension 158

*792

Access voice mail entering extension number, e.g. for remote enquiry

*80

Activate intercom

**80

Deactivate intercom

*80+NST

Intercom to extension (EXT)

*84+nnnn1

Become member of the queue with service ID nnnn

**84+nnnn1

Leave queue with service ID nnnn

*85

Echo extension

*86

Block caller ID (CLIR)

*860

Show main number as telephone number

‌*863

‌Activate/deactivate Global DND

**86

Show telephone number incl.direct dial (CLIP)

*87

Subscribe to Skill-set

**87

Unsubscribe to Skill-set

*9+Project Number

Define a project number for outbound calls. (Note: The project number is only valid for the very next outbound call)

Function codes for conference rooms during an active conference.

**

Help

*2

Activate or deactivate mute.

*3

Express your needs.

*5

Activate or deactivate mute of all participant.

*6

Lock the conference.

1) nnnn is the four digit Service ID with leading zeros (0). For example, in a callgroup, IVR, eFax, etc. This means: is the Service ID "1", "0001" must be entered when entering the function code.

7.2. New Icons
Main icons

Icon

Description

bild__226_.png

Targets

bild__227_.png

Elements / Devices

bild__228_.png

Elements / Announcements

bild__204_.png

Administration / Sites

bild__205_.png

Administration / Batch Import

bild__206_.png

Administration / Phone book entries

bild__207_.png

DID / Trunks

bild__208_.png

DID / DID

Icons used in Targets

Icon

Description

bild__209_.png

Phone extension

bild__210_.png

Conferenz

bild__211_.png

Time control

bild__212_.png

Queue

bild__213_.png

Group

bild__214_.png

IVR

bild__215_.png

eFax

Additional Icons used in the configuration windows for Targets

Icon

Description

bild__36_.png

No action

bild__216_.png

Occupied

bild__217_.png

Hang up

bild__218_.png

Phone book entry

bild__219_.png

Voicemail

bild__220_.png

BFL (Busy filed lamp)

bild__221_.png

Functionscode

bild__222_.png

Service e.g. queue / group

bild__223_.png

Intercom

bild__71_.png

calender

bild__225_.png

Forwarding

Icons used in Elements/Devices

1). Only the support team can create these devices!

Icons

Description

bild__229_.png

System phone

bild__230_.png

FMC

bild__231_.png

DECT

bild__234_.png

Handset

bild__235_.png

Softphone

bild__236_.png

Patton Gateway

bild__237_.png

Port

bild__238_.png

nreception1

bild__239_.png

Unprovisioned SIP Device1

bild__240_.png

Media Gateway1

Additional icons used in Elemets/Devices

Icons

Description

bild__131_.png

Activate device

bild__132_.png

Deactivate device

Dialog Icons

Icon

Function

Icon

Function

Icon

Function

bild__241_.png

ATA

bild__223_.png

Intercom

bild__263_.png

Service

bild__242_.png

Ring off

bild__71_.png

Calender

bild__264_.png

Softphone

bild__243_.png

Busy

bild__254_.png

No action

bild__265_.png

Speeddial

bild__220_.png

Busy Lamp

bild__255_.png

Customer

bild__266_.png

IVR

bild__245_.png

Efax

bild__256_.png

Media Gateway

bild__267_.png

Phone book

bild__246_.png

Devices

bild__257_.png

multiple IVR

bild__268_.png

Telefon conference

bild__247_.png

Filter

bild__258_.png

DECT

bild__269_.png

Device

bild__248_.png

FMC

bild__259_.png

Phone extension

bild__270_.png

Queue

bild__221_.png

Function codes

bild__260_.png

Nreception

bild__271_.png

Xcapi

bild__250_.png

Gateway

bild__261_.png

Port

bild__272_.png

Time control

bild__251_.png

Group

bild__225_.png

Number

Subpage Icons

Icon

Function

Icon

Function

Icon

Function

bild__273_.png

Trunks

bild__279_.png

Operator 1

bild__285_.png

Sites

bild__274_.png

Announcement

bild__280_.png

Operator 2

bild__286_.png

System-Integration

bild__275_.png

Batch import

bild__281_.png

Profile

bild__287_.png

Phone book

bild__276_.png

Devices

bild__282_.png

Router

bild__288_.png

Video tutorials

bild__277_.png

Tutorials and software

bild__283_.png

SIP Server

bild__289_.png

Targets

bild__278_.png

Customers

bild__284_.png

Softswitch

Filter Icons

Icon

Description

bild__290_.png

Containing

bild__291_.png

Start with

bild__292_.png

Ends with

bild__293_.png

Equal to

bild__294_.png

Not equal to

bild__295_.png

Less than

bild__296_.png

Less equal

bild__297_.png

Greather than

bild__298_.png

Greather equal to

Icon

Description

bild__299_.png

Clear all filters

bild__300_.png

Show/hide colums

bild__247_.png

Type

bild__302_.png

Descending order

bild__303_.png

Ascending order

Handling icons

1). The changes are only buffert, to save it definitily you have to push the save button.

Icon

Description

plus.png

Add

edit.png

Edit

trash.png

Delete

bild__36_.png

Quit, no save

bild__35_.png

Confirm, changes are saved1

bild__304_.png

Activate function

bild__305_.png

Reset input and show selections

abspielen.png

Play

bild__45_.png

Drop-down list

bild__306_.png

Explanation of the function

7.3. Overview menu structure

1. Level

2. Level

3. Level

Targets

Phone extension

Name and extension

Inbound numbers

Phone devices

Voicemail

Call forward

Configuration

Function keys

Conference service

Name and extension

User options

Admin options

Time control service

Name and Extension

Destinations

Time frame

Time control exceptions

Queue service

Name and extension

Members

Direction options

Customer options

Member options

Group service

Name and extension

Members

Customer options

IVR service

Name and extension

Inbound trunk number

Configuration

Key assignments

eFax Extension

Name and extension

Fax Server Login

Configuration

Elements

Devices

Configuration

Ringtone

Configuration (part 2)

Time zone

SIP

Network

Monitoring

Codec profile

Media gateway

uaCSTA

Announcement

Type

Name

Play

Administration

Profile

Customer

Options

User details

Call recording

Sites

Site details

Time zone

SIP

Network

Monitoring

Codec profile

Media gateway

uaCSTA

Batch Import

-

Phonebook

Name and phone number

Entry is visible for

DID

‌

‌

‌

‌

‌

‌

Trunks

‌

Trunk

Drop extension

‌Trunk number

‌DID

‌

‌

‌

‌

‌Trunk

‌DID

‌Destination

‌Name

‌Type