7. Extras
7.1. Online help
You can find online support on the service site for virtually every dialogue.
Simply click on the small question mark (
) at the top right of the dialogue.
If you are in the overview dialogue and click on “HELP”, you get general information about the element.
If you are directly in an element dialogue and click on “HELP”, you get a specific configuration example.
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Control codes allow direct access to the telephone system’s functions. The following codes apply:
Code | Description |
**## | Restart devices, only for snom devices! |
#+nnn | Use trunk number "nnn" to call the telephone number ("nnn" replaces the “0” otherwise required to access an outside line). A trunk number can have 1,2 or 3 -digits. You define this in "Administration/Profile/Configuration" (see 5.1.2 Configuration). |
*1 | Start and end voice recording (if this function is enabled for the extension) |
*10+profile number | Activation of the call forwarding profile |
*11+TN | Permanent call forwarding to telephone number (TN) |
**11 | Cancel permanent call forwarding |
*12+TN | If not available, forward to telephone number (TN) |
**12 | Cancel call forwarding if no answer |
*13+TN | If busy, forward call to telephone number (TN) |
**13 | Cancel call forwarding if busy |
*14+TN | If not registered, forward to telephone number (TN) |
**14 | Cancel forward if unregistered |
*2+Speed dial | Directly dial the extension/telephone number via speed dial |
*3 | Pick up the last call ringing in the pick-up groupe |
*3+EXT | Pick up call coming in to the extension (EXT) |
*490 | Activate call waiting |
**490 | Deactivate call waiting |
*5 | If busy, automatic callback activated |
**5 | If busy, automatic callback deactivated |
*55 | Specify primary device within a premium extension (Premium Package) |
*72+nnnn1 | Call skill service nnnn |
*73+nnnn1 | Call eFax additional costs will occur |
*74+nnnn1 | Call time control nnnn |
*75+nnnn1 | Call group nnnn |
*76+nnnn1 | Call announcement nnnn |
*77+nnnn1 | Call queue nnnn |
*78+nnnn1 | Call conference service nnnn |
*791 | *791 Access voice mail for this extension with password *791158 Access voice mail for extension 158, with the password for 158! *11*791 Transfer your calls to your voice mail *11*791158 Transfer your calls to the voice mail of the extension 158 |
*792 | Access voice mail entering extension number, e.g. for remote enquiry |
*80 | Activate intercom |
**80 | Deactivate intercom |
*80+NST | Intercom to extension (EXT) |
*84+nnnn1 | Become member of the queue with service ID nnnn |
**84+nnnn1 | Leave queue with service ID nnnn |
*85 | Echo extension |
*86 | Block caller ID (CLIR) |
*860 | Show main number as telephone number |
*863 | Activate/deactivate Global DND |
**86 | Show telephone number incl.direct dial (CLIP) |
*87 | Subscribe to Skill-set |
**87 | Unsubscribe to Skill-set |
*9+Project Number | Define a project number for outbound calls. (Note: The project number is only valid for the very next outbound call) |
Function codes for conference rooms during an active conference. | |
** | Help |
*2 | Activate or deactivate mute. |
*3 | Express your needs. |
*5 | Activate or deactivate mute of all participant. |
*6 | Lock the conference. |
1) nnnn is the four digit Service ID with leading zeros (0). For example, in a callgroup, IVR, eFax, etc. This means: is the Service ID "1", "0001" must be entered when entering the function code. |
7.2. New Icons
Main icons
Icon | Description | |
| Targets | |
| Elements / Devices | |
| Elements / Announcements | |
| Administration / Sites | |
| Administration / Batch Import | |
| Administration / Phone book entries | |
| DID / Trunks | |
| DID / DID |
Icons used in Targets
Icon | Description | |
| Phone extension | |
| Conferenz | |
| Time control | |
| Queue | |
| Group | |
| IVR | |
| eFax |
Additional Icons used in the configuration windows for Targets
Icon | Description | |
| No action | |
| Occupied | |
| Hang up | |
| Phone book entry | |
| Voicemail | |
| BFL (Busy filed lamp) | |
| Functionscode | |
| Service e.g. queue / group | |
| Intercom | |
| calender | |
| Forwarding |
Icons used in Elements/Devices
1). Only the support team can create these devices!
Icons | Description | |
| System phone | |
| FMC | |
| DECT | |
| Handset | |
| Softphone | |
| Patton Gateway | |
| Port | |
| nreception1 | |
| Unprovisioned SIP Device1 | |
| Media Gateway1 |
Additional icons used in Elemets/Devices
Icons | Description | |
| Activate device | |
| Deactivate device |
Dialog Icons
Icon | Function | Icon | Function | Icon | Function | |||
| ATA |
| Intercom |
| Service | |||
| Ring off |
| Calender |
| Softphone | |||
| Busy |
| No action |
| Speeddial | |||
| Busy Lamp |
| Customer |
| IVR | |||
| Efax |
| Media Gateway |
| Phone book | |||
| Devices |
| multiple IVR |
| Telefon conference | |||
| Filter |
| DECT |
| Device | |||
| FMC |
| Phone extension |
| Queue | |||
| Function codes |
| Nreception |
| Xcapi | |||
| Gateway |
| Port |
| Time control | |||
| Group |
| Number |
Subpage Icons
Icon | Function | Icon | Function | Icon | Function | |||
| Trunks |
| Operator 1 |
| Sites | |||
| Announcement |
| Operator 2 |
| System-Integration | |||
| Batch import |
| Profile |
| Phone book | |||
| Devices |
| Router |
| Video tutorials | |||
| Tutorials and software |
| SIP Server |
| Targets | |||
| Customers |
| Softswitch |
Filter Icons
Icon | Description | |
| Containing | |
| Start with | |
| Ends with | |
| Equal to | |
| Not equal to | |
| Less than | |
| Less equal | |
| Greather than | |
| Greather equal to |
Icon | Description | |
| Clear all filters | |
| Show/hide colums | |
| Type | |
| Descending order | |
| Ascending order |
Handling icons
1). The changes are only buffert, to save it definitily you have to push the save button.
Icon | Description | |
| Add | |
| Edit | |
| Delete | |
| Quit, no save | |
| Confirm, changes are saved1 | |
| Activate function | |
| Reset input and show selections | |
| Play | |
| Drop-down list | |
| Explanation of the function |
7.3. Overview menu structure
1. Level | 2. Level | 3. Level |
Targets | Phone extension | Name and extension |
Inbound numbers | ||
Phone devices | ||
Voicemail | ||
Call forward | ||
Configuration | ||
Function keys | ||
Conference service | Name and extension | |
User options | ||
Admin options | ||
Time control service | Name and Extension | |
Destinations | ||
Time frame | ||
Time control exceptions | ||
Queue service | Name and extension | |
Members | ||
Direction options | ||
Customer options | ||
Member options | ||
Group service | Name and extension | |
Members | ||
Customer options | ||
IVR service | Name and extension | |
Inbound trunk number | ||
Configuration | ||
Key assignments | ||
eFax Extension | Name and extension | |
Fax Server Login | ||
Configuration | ||
Elements | Devices | Configuration |
Ringtone | ||
Configuration (part 2) | ||
Time zone | ||
SIP | ||
Network | ||
Monitoring | ||
Codec profile | ||
Media gateway | ||
uaCSTA | ||
Announcement | Type | |
Name | ||
Play | ||
Administration | Profile | Customer |
Options | ||
User details | ||
Call recording | ||
Sites | Site details | |
Time zone | ||
SIP | ||
Network | ||
Monitoring | ||
Codec profile | ||
Media gateway | ||
uaCSTA | ||
Batch Import | - | |
Phonebook | Name and phone number | |
Entry is visible for | ||
DID | Trunks | Trunk |
Drop extension | ||
Trunk number | ||
DID | Trunk | |
DID | ||
Destination | ||
Name | ||
Type |








































































































