3. Product licensing
Product licensing
Licencing allows users to view reports of data that has been processed by Nmonitoring Queues.
The number of licenses is based upon the number of extensions that have been enabled in the Administration Portal as callcenter agents
The minimum number of licenses is 5
There is no setup charge
Licences are not attached to an individual agent; they are added to a global pool of licences
Important
Make sure the callcenter agent option has been enabled on all extensions that are members of queue or skill services, otherwise users in Nmonitoring Queues are likely to be presented with an error message when running reports. One license is required per agent listed on the report.