1. Introduction
Neorecording
Neorecording is a professional voice recording solution made in Germany for the NFON cloud telephone system. Neorecording integrates the unrivalled solution of the market leader ASC into the NFON cloud telephone system. As a MiFID II-compliant cloud-based system, it offers the customer comprehensive functionalities for legally compliant recording and documentation of consultations. Telephone calls are recorded as audio recordings, encrypted and archived in fail-safe data centres in Germany.
INSPIRATIONneo
INSPIRATIONneo is an extension of Neorecording focusing on Quality Management (QM). Recorded calls are used there to verify the agent communication and evaluate them. The recorded calls can be evaluated on the basis of individually created templates. These evaluations are the basis for informative result reports. The insights and findings help revealing and tapping potential for improvement. INSPIRATIONneo offers flexible and individual access control options. This ensures that trainers, superiors (e.g. supervisors) and the agents analyze their conversations themselves. This maximizes the learning effect.
Overview
Enjoy using Neorecording!
Subject to changes
Version 2 / 08.2018 (en)
Neorecording Basic | Neorecording Advanced | INSPIRATIONneo |
permanent call recording | individual recording rules | QM tool |
encryption | encryption | user friendly creation of individual evaluation templates |
only allowed depending on regulatory conditions | data compression | convenient agent rating |
CLIENTcommand recording module | involve agent in QM process | |
100% MiFID II compliant (legal compliant documentation and archiving) | creation and sending of company or customer specific reports |