1. Basic functions
1.1. Overview of keys
 |
A | Freely programmable function keys with LEDs | 13 | DnD key (do not disturb) |
B | Menu and function keys | 14 | Phone book key |
1 | Display | 15 | Menu key |
2 | LED call indicator | 16 | Transfer key |
3 | Line keys 1—4 (if not programmed as BFL) | 17 | Hold key |
4 | View call lists | 18 | Mute key with LED |
5 | Virtual keys (function keys) | 19 | Volume key |
6 | not assigned | 20 | Speaker key with LED |
7 | not assigned | 21 | Headset key with LED |
8 | Confirm key | 22 | Microphone for speaker function |
9 | Navigation key | 23 | Speaker |
10 | End key | 24 | Receiver speaker |
11 | Voicemail key with LED | 25 | Receiver microphone |
12 | Alphanumeric keypad |
1.2. Keys in detail
| Use the toggle key to browse through the display (on the home screen: Down: Call lists; Up: Settings) |
| Access voicemail | ||
| Confirms an action, selection or entry |
| Do not Disturb mode on / off. Extension works as in Delayed call forwarding. | ||
| Cancels an action, selection or entry |
| Phone book (setup via the administration portal) | ||
| Mutes the microphone during a call |
| Menu | ||
| Adjusts the receiver volume or the ring tone volume |
| Transfer call | ||
| Hands-free mode (answering possible) |
| Hold call | ||
| Headset mode |
LED indicators
Call LED:
Rapidly flashes red with an incoming call
Continuous, bright red while dialling, during a call and when a call is placed on hold
Continuous, somewhat less intensive red indicates a missed call
Function key LEDs:
These keys are equal to the first four virtual function keys. The standard setting is Line. I.e., if the first four freely programmable function keys are not programmed, the function keys with LEDs can be used as line keys. To find out how these keys are programmed for your extension, refer to the configuration of the Administration portal of your telephone.
Rapidly flashing green when the respective line has an incoming call
Continuous green when the line is in use
Slowly flashing green when the line has a call on hold
Voicemail LED:
A continuous red light indicates a new message has been saved in voicemail
1.3. Outgoing call
Tip
To call an internal phone number, simply dial an extension number.
To call an external phone number, dial 0 first, then an external phone number.
Receiver
1. Pick up the receiver.
2. Enter a phone number.
3. Press the green tick.
or
1. Enter a phone number.
2. Pick up the receiver.
Headset
1. Enter a phone number.
2. Press the green tick.
Speaker/microphone
1. Press the speaker key to activate the speaker or the microphone respectively.
2. Enter a phone number.
3. Press the green tick.
Dialling a number from call lists
1. Click on Lists.
2. Select the desired list.
3. Press the green tick to open the desired list.
4. Select the desired phone number.
5. Confirm with the green tick.
Calling from the phone book
1. Press the phone book key.
2. Enter the initial letter of the name or additional letters, if necessary. You can also use the arrow keys.
3. Press the green tick to select the respective phone number.
1.4. Incoming call
There are various options for answering an incoming call:
With the receiver:
Pick up the receiver.
With the headset:
Press the green tick.
With the speaker/microphone:
1. Press the speaker key to activate the speaker/microphone.
2. Answer the call.
1.5. Hold
Press the Hold key to place the active call on hold:
Calls on hold are indicated in three ways:
By the display text
The slowly flashing green/red line LED (i.e., when the first four freely programmable function keys are not programmed)
With the continuous red call LED
Calls on hold can now be transferred or other calls can be made or put on hold.
Press the Hold key or the respective Line key to return to the call on hold. If the party on hold hangs up while on hold, the connection is terminated.
1.6. Call waiting and toggling calls
Tip
If a call comes in while you are in a call, the display shows an icon with a ringing receiver and you will hear a double call waiting tone (double beep).
Options
You can answer an incoming call, which automatically places the active call on hold
Ignore an incoming call with the red X. The caller hears a busy tone.
You can also transfer an incoming call without announcing it.
Tip
If another call comes in during an active call, you can ignore it by pressing and holding the X key for several seconds. To end the active call first, briefly press the X key. You can answer the incoming call now.
1.7. Call transfer
There are two options for transferring a call:
Attended call transfer
1. Press the Hold key:
2. Dial the telephone number of the other extension
3. Confirm with the green tick.
⇒ When the call is answered, announce that the call is being transferred.
Press the Transfer key:
Unattended call transfer
1. Press the Transfer key:
2. Dial the telephone number to which you are transferring the call.
3. Confirm with the green tick.
1.8. 3-way calls
In order to start a three way conference, proceed as follows:
Start:
1. Place the two other parties on hold.
2. Press the Conf.on button to initiate a 3-way call.
Hold:
Press the Hold button
End:
Press the Conf.on button.
⇒ Both parties are placed on hold. You decide whether you wish to continue speaking with a single party or to hang up.
1.9. Accessing voicemail
Proceed as follows to retrieve your voicemail messages:
1. Press the Voicemail key:
/
It lights up when you have received a new message.
2. Enter your voicemail PIN.
3. Press 1 to listen to messages.
4. After listening to the message, press:
7 to delete the message
5 to replay the message
6 to go to the next message
5. To end, hang up or press the red X.
1.10. Call forwarding
You can configure various call forwarding scenarios. For this purpose, you can use the call forwarding profiles.
You can activate or deactivate call forwardings via the telephone menu call settings.
Tip
Under the phone menu, you can only edit the default profle (catch all/always) to be found under the call forwarding profiles. You can edit the remaining call forwarding profiles in the Ncontrol or Administration portal. For more information, refer to the Administration portal and the Ncontrol documentation.
You can select between the following call forwarding options:
Permanent call forwarding (always)
All incoming calls will be forwarded directly to the predefined telephone number.
Forward if busy (busy)
New calls will be forwarded immediately, when coming in during an active call. This call forwarding option functions only, if the Call Waiting function is deactivated.
Delayed call forwarding (no answer)
Call forwarding condition: You do not answer the incoming call within a defined time period (timeout).
The timeout can be set to 5, 10, 15 or 20 seconds.
Where should the incoming call be forwarded after the specified time has elapsed?
The caller receives a call waiting signal and is then forwarded to the defined destination.
If unavailable (not registered)
This option functions only if the end device is not registered to the telephone system:
If the Internet connection fails or there is no LAN connection.
or
If Call forwarding …if unavailable is programmed for a direct extension (e.g. extension 123 - John Doe) and a caller calls the direct dial number for the extension, call forwarding applies. If the extension is a member of a queue or a group and the queue or group receives a call, call forwarding for the individual extension no longer applies. In general, the destination should always be an available destination number. I.e., make sure that no voicemail or announcement comes on.
Note
The display on your phone indicates whether or not Call forwarding is active.
Note
Call forwardings can alternatively be activated with * codes:
*10
Activate the call forwarding profile
*11 + destination
Permanent call forwarding to phone number
**11
Cancel permanent call forwarding
*12 + destination
If no answer after a specific time, delayed call forwarding to a phone number
**12
Cancel delayed call forwarding
*13 + destination
If busy, forward to a phone number
**13
Cancel call forwarding if busy
*14 + destination
Call forwarding if unavailable
**14
Cancel call forwarding if unavailable
Note
When disconnecting the connection between the end device and the phone system, it can take up to 60 seconds for the call forwarding to work. Once the end device is reconnected to the phone system, it can take up to 60 seconds for it to register.