1. Basic Functions
1.1 Overview of Keys
Below you will see an overview over all keys of the respective models.
Yealink T19P E2

Position | Description |
1 | LCD display |
2 | LED call indicator |
3 | Navigation keys |
4 | Mute key |
5 | Voice mail key |
6 | Transfer key |
7 | Headset key |
8 | Speaker key |
9 | Redialing key |
10 | Volume keys |
11 | Alphanumetrical key pad |
12 | Soft keys |
Yealink T41P, T42G, T41S, T42S

Position | Description |
1 | 2,7" display |
2 | LED call indicator |
3 | Freely assignable function keys |
4 | Headset and mute key, keys for voice mail and redialing |
5 | Speaker key |
6 | Volume key |
7 | Alphanumerical key pad |
8 | Navigation keys |
9 | Soft key |
Yealink T46G, T46S

Position | Description |
1 | 4,3" Display |
2 | LED call indicator |
3 | Freely assignable function keys |
4 | Headset and mute key |
5 | Keys for voice mail, hold, redialing and transfer |
6 | Speaker key |
7 | Volume key |
8 | Alphanumerical key pad |
9 | Navigation key |
10 | Soft key |
Yealink T48G, T48S

Position | Description |
1 | LED call indicator |
2 | 7" touchscreen |
3 | Headset key |
4 | Mute key |
5 | Hold key |
6 | Transfer key |
7 | Speaker key |
8 | Voice mail key |
9 | Redialing key |
10 | Navigation keys |
11 | Volume key |
12 | Alphanumerical key pad |
Yealink T52S, T54S, T53, T53W, T54W

Position | Description |
1 | LCD display |
2 | LED call indicator |
3 | Freely assignable function keys |
4 | Soft keys |
5 | Alphanumetrical key pad |
6 | Headset and mute key, keys for voicemail, redialing, hold and call forwarding |
7 | Speaker key |
8 | Volume key |
9 | Navigation keys |
10 | Speaker |
11 | Reversible tab |
12 | Hookswitch |
Yealink T57W

Position | Description |
1 | LED call indicator |
2 | Touch screen |
3 | Headset key |
4 | Mute key |
5 | Redial key |
6 | Speakerphone key |
7 | Transfer key |
8 | Hold key |
9 | Voicemail key |
10 | Volume key |
11 | Alphanumetrical key pad |
12 | Speaker |
13 | Reversible tab |
14 | Hookswitch |
15 | (on the back side) USB2.0 port |
Yealink T46U

Position | Description |
1 | Screen |
2 | Message lamp |
3 | BLF keys |
4 | Mute key |
5 | Transfer key |
6 | Speaker |
7 | Volume key |
8 | Dialpad |
9 | Navigation keys |
10 | Softkeys |
1.2. Keys in Detail
Key | Description | |
| You can use the navigation keys to steer through the menu. On the initial page: Down: Menu Up: History Left: Telephone settings Right: Directory search | |
| Adjusts the speaker's and telephone's volume | |
| Mutes the microphone | |
| Headset | |
| Calls voice mail | |
| Redialing | |
| Speaker | |
| Transfer* | |
| Hold Conversation | |
* not available for Yealink T41P and T42G |
Yealink T46G, T48G display icons
Keys | Description | Keys | Description | ||
| No network access |
| Redirect call | ||
| Logged in successfully |
| Hold call | ||
| Not logged in |
| Mute microphone | ||
| Logging in |
| Silent (ringtone) | ||
| Message |
| Key pad lock | ||
| Do not disturb (DND) |
| Full mailbox |
1.3. Outgoing Call
Note
Entering the extension number is sufficient when performing an internal call. If you choose to perform an external call, you have dial the exchange identification code (e.g. "9" for UK) prior to the external number.
Reciever
Pick up the receiver.
Enter the telephone number.
Confirm your call by pressing
or the Send soft key.End the conversation by pressing the soft key End Call,
or hanging up.
Alternative:
Enter the telephone number.
Pick up the receiver.
End the conversation by pressing the End Call soft key,
or hanging up.
Speaker
Press the speaker key to activate the speaker.
Dial the telephone number.
Confirm your call by pressing
or the Send soft key.End the conversation by pressing the soft key End Call or
.
Headset
Activate the headset by pressing the headset key
.Dial the telephone number.
Confirm your call by pressing
or the Send soft key.End the conversation by pressing the soft key End Call or
.
1.4. Incoming Call
To answer an incoming call, you have the following options:
Pick up the receiver or press the speaker key
to answer an incoming call. Press the headset key
in order to answer with your headset.End the conversation by hanging up, pressing the End Call soft key, pressing , or the headset key
(when using the headset).
1.5. Call Waiting, Toggle & Hold a Call
Call Waiting
The display of the telephone sends out a double knocking sound as soon as a second call comes in during an active conversation.
You have the following options:
You can take the incoming call by pressing the Answer soft key and set the active conversation on hold.
You can reject the incoming call by pressing the soft key Reject.
You can transfer the incoming call without taking it directly. Press the Transfer soft key or the transfer key
*.
Note
Incoming calls can only knock, if the the Call waiting indication (CWI) for the extension is activated. To enable CWI for your phone, select Call Waiting Indication in the menu under Call Settings.
Hold a Call
In order to hold an active call, press the Hold key or push the Hold button
*.To take an incoming call during an active conversation, press the Answer soft key. To reject an incoming call, press the Reject soft key. You can transfer incoming calls directly by pressing the transfer button
* or the Transfer soft key.
⇒The active conversation is now on hold.
Note
Currently, it is not possible to access the central directory during a call on hold.
Toggle
To toggle between two callers, press the soft key Swap. You can further toggle between the conversations using the navigation keys and confirm your choice by pressing the Resume soft key.
⇒The active conversation is put on hold and the caller hears a waiting music.
* available only for T46G and T48G
1.6. Call Transfer
Attended Transfer
Accept the incoming call by pressing the soft key Answer.
After taking the call, press the Transfer soft key or
*.Now enter the extension number.
Press
.Announce the incoming call.
To transfer the call, press the Transfer soft key or
*, then you can hang up.
Unattended Transfer
Press the Transfer soft key or
* during an active call.Enter the extension number.
Press
.Press the Transfer soft key or
*.Hang up.
Note
When you want to perform a transfer during an active conversation follow the next steps:
Answer the call by pressing the Answer soft key.
Press the Transfer soft key or the Transfer button
*.Choose the line you want to transfer to.
Confirm with for
an attended transfer. Confirm with the Transfer soft key or the Transfer button
* for an unattended transfer.
Blind Transfer
Do not take the incoming call.
Press the soft key Transfer or
*.Enter the number.
Press the Transfer / Send soft key or
*.Hang up to finalise the transfer.
Note
When transferring a call that is on hold, you have the option to perform an unattended transfer by pressing the soft key Transfer, entering the number and press Transfer again. Perform an attended transfer by pressing the soft key Transfer, entering the number and pressing the
button.
* Only for T46G and T48G.
1.7. Call Forwarding
Call forwarding
You can configure various call forwarding scenarios. For this purpose you can use the call forwarding profiles.
Under the telephone menu you can only edit the default profle (catch all / always) to be found under the call forwarding profiles. You can edit the remaining call forwarding profiles via Ncontrol or via the administration portal. For more information, refer to the administration portal manual and the Ncontrol manual.
The following call forwarding options are available. You can activate or deactivate call forwardings via the telephone menu's call settings.
Permanent call forwarding (always)
All incoming calls will be forwarded directly to the predefined telephone number.
Forward if busy (busy)
New calls will be forwarded immediately, when coming in during an active call. This call forwarding option functions only, if the Call Waiting function is deactivated.
Delayed call forwarding (no answer)
Call forwarding condition: You do not answer the incoming call within a defined time period (timeout). The timeout can be set to 5, 10, 15 or 20 seconds. Where should the incoming call be forwarded after the specified time has elapsed? The caller receives a call waiting signal and is then forwarded to the defined destination.
If unavailable (not registered)
The option functions only if the end device is not registered to the telephone system:
When the Internet connection fails or there is no LAN connection.
and
If “call forwarding …if unavailable” is programmed for a direct extension (e.g. extension 123 - John Doe) and a caller calls the direct dial number for the extension directly, call forwarding applies. If the extension is a member of a queue or a group and the queue or group receives a call, call forwarding for the individual extension no longer applies! In general, the destination should always be an available destination number. I.e., make sure that no voicemail or announcement comes on.
Always depose
Always depose an available telephone number as target. Ensure that no voice mail or other announcement picks up automatically.
When disconnecting
When disconnecting the connection between the end device and the telephone system, it can take up to 60 seconds for the call forwarding to work. Once the end device is reconnected to the telephone system, it can take up to 60 seconds for it to register.
Call forwarding codes
Call forwardings can alternatively be activated through * codes:
*10 | Activation of the call forwarding profile |
*11 + destination | Permanent call forwarding to telephone number |
**11 | Cancel permanent call forwarding |
*12 + destination | If no answer after a specific time, delayed call forward to telephone number |
**12 | Cancel delayed call forwarding |
*13 + destination | If busy, forward to telephone number |
**13 | Cancel call forwarding if busy |
*14 + destination | Call forwarding if unavailable |
**14 | Cancel call forwarding if unavailable |
1.8. Three-Way Calls
Follow these steps to start a conference call:
Call the first participant.
Press the Conference soft key.
Dial the second participant's number.
Press
,
, the soft key Send or Conference.As soon as the second party answers the call, press the Conference soft key once again to start the conversation with both participants.
Tip
You can split ongoing conferences to seperate calls with the soft key Split. Pressing the soft key Manage allows you to mute or remove participants.
Note
A conference call with more than three participants is easily established via the administration portal: Please refer to the administration portal manual for more information.
1.9. Do not Disturb (DND)
The Do Not Disturb (DND) function rejects incoming calls automatically.(Incoming calls will be shows as "missed calls").
To activate the DND-mode on your telephone:
Push the DND soft key will enable the DND mode.
Your telephone is in DND mode as soon as the display shows either
or
. If the DND mode is activated, the caller will be IMMEDIATELY transferred to the target of the call forwarding "after time".
1.10 Callback
The Completion of Calls on No Reply (CCNR) creates a callback in case a person cannot be reached (e.g. the person is not on its desk or busy) at the moment.
Note
To use this function, the CCNR function has to be enabled in the administration portal and in the phone extension. Click on the CCNR check box under Administration / Profile to activate the function.
Activate a callback
A caller generates automatic connection establishment within the private branch exchange (PBX) to a previously busy party (only internally). If the the other party cannot be reached, the caller can use the callback function.
In order to activate the function, insert *5 into your key pad. An acoustic confirmation will finalize the activation.
As soon as the other party is available again, your end device receives a callback generated by the PBX. As soon as you answer the callback, the PBX sends out a call to the number you tried to reach initially.
Erase Callbacks
If the callback is no longer needed, all call backs can be erased by entering the **5 code into the key pad. An acoustic confirmation finalises the erase.
1.11. Voicemail
Initial Set-up
When accessing the voice mail system for the first time, set up your personal voice mail.
Press the message key on the telephone or dial the extension assigned by the administration portal to access the voice mail menu.
Then select “0 Mailbox Options” to set up your voice mail box.
Now press “1” to record a message in the event you are unavailable.
Now record your message and press “#” to end the recording.
Press “1” to accept the recording, “2” to replay the recording, and “3” to record a second time.
Access the voice mail
Press the Message key
or dial *791 to access the voice mail.Enter your extension you saved in the administration portal and your voice mail pin to access the voice mail options.
Tip
You can install your personal voice mail announcement for every extension via the administration portal. These files have to be in .mp3 or .wav format.
Tip
Send voice mail messages to your email account via the administration portal.
Tip
For more detailed information, refer to the voice mail leaflet.
1.12. "Hot Desking"
The basic function of “Hot desking” allows cancelling the registration of existing users and registering new users to your end device. This function is useful when employees frequently change their work station but don’t take along their end devices. After completing registration, your configuration is automatically copied to the new telephone.
Step 1: Cancelling the registration of the current extension
Menu -> Phone settings -> Logoff -> Select
Step 2: Registering the new extension
Login -> Enter the extension number -> Submit -> Enter voice mail PIN -> Submit
Note
Loggin in and off may take a few moments.




















