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NFON-Import

1. Basic Functions

1.1 Overview of Keys

Below you will see an overview over all keys of the respective models.

Yealink T19P E2
yealink_t19p_e2.jpg

‌Position

‌Description

1

LCD display

‌2

‌LED call indicator

‌3

‌Navigation keys

‌4

‌Mute key

‌5

Voice mail key

‌6

‌Transfer key

‌7

‌Headset key

‌8

‌Speaker key

‌9

‌Redialing key

‌10

‌Volume keys

‌11

‌Alphanumetrical key pad

‌12

‌Soft keys

Yealink T41P, T42G, T41S, T42S
csm_11_hardware_181ccd7910.png

Position

Description

1

2,7" display

2

LED call indicator

3

Freely assignable function keys

4

Headset and mute key, keys for voice mail and redialing

5

Speaker key

6

Volume key

7

Alphanumerical key pad

8

Navigation keys

9

Soft key

Yealink T46G, T46S
yealink_t46g__t46s.png

Position

Description

1

4,3" Display

2

LED call indicator

3

Freely assignable function keys

4

Headset and mute key

5

Keys for voice mail, hold, redialing and transfer

6

Speaker key

7

Volume key

8

Alphanumerical key pad

9

Navigation key

10

Soft key

Yealink T48G, T48S
yealink_t48g__t48s.png

Position

Description

1

LED call indicator

2

7" touchscreen

3

Headset key

4

Mute key

5

Hold key

6

Transfer key

7

Speaker key

8

Voice mail key

9

Redialing key

10

Navigation keys

11

Volume key

12

Alphanumerical key pad

Yealink T52S, T54S, T53, T53W, T54W
yealink_t525s__t54s__t53_t53w__t54w.jpg

Position

Description

1

LCD display

2

LED call indicator

3

Freely assignable function keys

4

Soft keys

5

Alphanumetrical key pad

6

Headset and mute key, keys for voicemail, redialing, hold and call forwarding

7

Speaker key

8

Volume key

9

Navigation keys

10

Speaker

11

Reversible tab

12

Hookswitch

Yealink T57W
yealink_t575w.jpg

Position

Description

1

LED call indicator

2

Touch screen

3

Headset key

4

Mute key

5

Redial key

6

Speakerphone key

7

Transfer key

8

Hold key

9

Voicemail key

10

Volume key

11

Alphanumetrical key pad

12

Speaker

13

Reversible tab

14

Hookswitch

15

(on the back side) USB2.0 port

Yealink T46U
yealink_t46u_skizze.png

Position

Description

1

Screen

2

Message lamp

3

BLF keys

4

Mute key

5

Transfer key

6

Speaker

7

Volume key

8

Dialpad

9

Navigation keys

10

Softkeys

1.2. Keys in Detail

Key

Description

rtemagicc_12_keys41_06-png.png

You can use the navigation keys to steer through the menu. On the initial page:

Down: Menu

Up: History

Left: Telephone settings

Right: Directory search

rtemagicc_12_keys41_82-png.png

Adjusts the speaker's and telephone's volume

rtemagicc_12_keys41_02-png.png

Mutes the microphone

rtemagicc_12_keys41_03-png.png

Headset

rtemagicc_12_keys41_04-png.png

Calls voice mail

rtemagicc_12_keys41_05-png.png

Redialing

rtemagicc_12_keys41_87-png.png

Speaker

rtemagicc_12_keys46_01-png.png

Transfer*

rtemagicc_12_keys46_02-png.png

Hold Conversation

* not available for Yealink T41P and T42G

Yealink T46G, T48G display icons

Keys

Description

Keys

Description

rtemagicc_12_keys46_41-png.png

No network access

rtemagicc_12_keys46_40-png.png

Redirect call

rtemagicc_12_keys46_39-png.png

Logged in successfully

rtemagicc_12_keys46_37-png.png

Hold call

rtemagicc_12_keys46_38-png.png

Not logged in

rtemagicc_12_keys46_42-png.png

Mute microphone

rtemagicc_12_keys46_43-png.png

Logging in

rtemagicc_12_keys46_44-png.png

Silent (ringtone)

rtemagicc_12_keys46_45-png.png

Message

rtemagicc_12_keys46_46-png.png

Key pad lock

rtemagicc_12_keys46_49-png.png

Do not disturb (DND)

rtemagicc_12_keys46_48-png.png

Full mailbox

1.3. Outgoing Call

Note

Entering the extension number is sufficient when performing an internal call. If you choose to perform an external call, you have dial the exchange identification code (e.g. "9" for UK) prior to the external number.

Reciever
  • Pick up the receiver.

  • Enter the telephone number.

  • Confirm your call by pressing rtemagicc_12_keys41_1b92fc-png.png or the Send soft key.

  • End the conversation by pressing the soft key End Call, rtemagicc_12_keys41_3022b6-png.png or hanging up.

Alternative:

  • Enter the telephone number.

  • Pick up the receiver.

  • End the conversation by pressing the End Call soft key, rtemagicc_12_keys41_3022b6-png.png or hanging up.

Speaker

Press the speaker key to activate the speaker.

  • Dial the telephone number.

  • Confirm your call by pressing rtemagicc_12_keys41_1b92fc-png.png or the Send soft key.

  • End the conversation by pressing the soft key End Call or rtemagicc_12_keys41_3022b6-png.png.

Headset
  • Activate the headset by pressing the headset key rtemagicc_12_keys41_5f4f49-png.png.

  • Dial the telephone number.

  • Confirm your call by pressing rtemagicc_12_keys41_1b92fc-png.png or the Send soft key.

  • End the conversation by pressing the soft key End Call or rtemagicc_12_keys41_3022b6-png.png.

1.4. Incoming Call

To answer an incoming call, you have the following options:

  • Pick up the receiver or press the speaker key rtemagicc_12_keys41_88-png.png to answer an incoming call. Press the headset key rtemagicc_12_keys41_5f4f49-png.png in order to answer with your headset.

  • End the conversation by hanging up, pressing the End Call soft key, pressing , or the headset key rtemagicc_12_keys41_5f4f49-png.png (when using the headset).

1.5. Call Waiting, Toggle & Hold a Call
Call Waiting

The display of the telephone sends out a double knocking sound as soon as a second call comes in during an active conversation.

You have the following options:

  • You can take the incoming call by pressing the Answer soft key and set the active conversation on hold.

  • You can reject the incoming call by pressing the soft key Reject.

  • You can transfer the incoming call without taking it directly. Press the Transfer soft key or the transfer key transfer_key.png*.

Note

Incoming calls can only knock, if the the Call waiting indication (CWI) for the extension is activated. To enable CWI for your phone, select Call Waiting Indication in the menu under Call Settings.

Hold a Call
  • In order to hold an active call, press the Hold key or push the Hold button hold_button.png*.

  • To take an incoming call during an active conversation, press the Answer soft key. To reject an incoming call, press the Reject soft key. You can transfer incoming calls directly by pressing the transfer button transfer_key.png* or the Transfer soft key.

⇒The active conversation is now on hold.

Note

Currently, it is not possible to access the central directory during a call on hold.

Toggle
  • To toggle between two callers, press the soft key Swap. You can further toggle between the conversations using the navigation keys and confirm your choice by pressing the Resume soft key.

⇒The active conversation is put on hold and the caller hears a waiting music.

* available only for T46G and T48G

1.6. Call Transfer
Attended Transfer
  • Accept the incoming call by pressing the soft key Answer.

  • After taking the call, press the Transfer soft key or transfer_key.png*.

  • Now enter the extension number.

  • Press rtemagicc_12_keys41_1b92fc-png.png.

  • Announce the incoming call.

  • To transfer the call, press the Transfer soft key or transfer_key.png*, then you can hang up.

Unattended Transfer
  • Press the Transfer soft key or transfer_key.png* during an active call.

  • Enter the extension number.

  • Press rtemagicc_12_keys41_1b92fc-png.png.

  • Press the Transfer soft key or transfer_key.png*.

  • Hang up.

Note

When you want to perform a transfer during an active conversation follow the next steps:

  • Answer the call by pressing the Answer soft key.

  • Press the Transfer soft key or the Transfer button transfer_key.png*.

  • Choose the line you want to transfer to.

  • Confirm with for rtemagicc_12_keys41_1b92fc-png.png an attended transfer. Confirm with the Transfer soft key or the Transfer button transfer_key.png* for an unattended transfer.

Blind Transfer
  • Do not take the incoming call.

  • Press the soft key Transfer or transfer_key.png*.

  • Enter the number.

  • Press the Transfer / Send soft key or transfer_key.png*.

  • Hang up to finalise the transfer.

Note

When transferring a call that is on hold, you have the option to perform an unattended transfer by pressing the soft key Transfer, entering the number and press Transfer again. Perform an attended transfer by pressing the soft key Transfer, entering the number and pressing the rtemagicc_12_keys41_1b92fc-png.png button.

* Only for T46G and T48G.

1.7. Call Forwarding
Call forwarding

You can configure various call forwarding scenarios. For this purpose you can use the call forwarding profiles.

Under the telephone menu you can only edit the default profle (catch all / always) to be found under the call forwarding profiles. You can edit the remaining call forwarding profiles via Ncontrol or via the administration portal. For more information, refer to the administration portal manual and the Ncontrol manual.

The following call forwarding options are available. You can activate or deactivate call forwardings via the telephone menu's call settings.

Permanent call forwarding (always)

All incoming calls will be forwarded directly to the predefined telephone number.

Forward if busy (busy)

New calls will be forwarded immediately, when coming in during an active call. This call forwarding option functions only, if the Call Waiting function is deactivated.

Delayed call forwarding (no answer)

Call forwarding condition: You do not answer the incoming call within a defined time period (timeout). The timeout can be set to 5, 10, 15 or 20 seconds. Where should the incoming call be forwarded after the specified time has elapsed? The caller receives a call waiting signal and is then forwarded to the defined destination.

If unavailable (not registered)

The option functions only if the end device is not registered to the telephone system:

  • When the Internet connection fails or there is no LAN connection.

and

  • If “call forwarding …if unavailable” is programmed for a direct extension (e.g. extension 123 - John Doe) and a caller calls the direct dial number for the extension directly, call forwarding applies. If the extension is a member of a queue or a group and the queue or group receives a call, call forwarding for the individual extension no longer applies! In general, the destination should always be an available destination number. I.e., make sure that no voicemail or announcement comes on.

Always depose

Always depose an available telephone number as target. Ensure that no voice mail or other announcement picks up automatically.

When disconnecting

When disconnecting the connection between the end device and the telephone system, it can take up to 60 seconds for the call forwarding to work. Once the end device is reconnected to the telephone system, it can take up to 60 seconds for it to register.

Call forwarding codes

Call forwardings can alternatively be activated through * codes:

*10

Activation of the call forwarding profile

*11 + destination

Permanent call forwarding to telephone number

**11

Cancel permanent call forwarding

*12 + destination

If no answer after a specific time, delayed call forward to telephone number

**12

Cancel delayed call forwarding

*13 + destination

If busy, forward to telephone number

**13

Cancel call forwarding if busy

*14 + destination

Call forwarding if unavailable

‌**14

‌Cancel call forwarding if unavailable

1.8. Three-Way Calls

Follow these steps to start a conference call:

  • Call the first participant.

  • Press the Conference soft key.

  • Dial the second participant's number.

  • Press rtemagicc_12_keys41_1b92fc-png.png, rtemagicc_12_keys41_fcf288-png.png, the soft key Send or Conference.

  • As soon as the second party answers the call, press the Conference soft key once again to start the conversation with both participants.

Tip

You can split ongoing conferences to seperate calls with the soft key Split. Pressing the soft key Manage allows you to mute or remove participants.

Note

A conference call with more than three participants is easily established via the administration portal: Please refer to the administration portal manual for more information.

1.9. Do not Disturb (DND)

The Do Not Disturb (DND) function rejects incoming calls automatically.(Incoming calls will be shows as "missed calls").

To activate the DND-mode on your telephone:

  • Push the DND soft key will enable the DND mode.

Your telephone is in DND mode as soon as the display shows either rtemagicc_12_keys41_60-png.png or rtemagicc_key02_48-png.png. If the DND mode is activated, the caller will be IMMEDIATELY transferred to the target of the call forwarding "after time".

1.10 Callback

The Completion of Calls on No Reply (CCNR) creates a callback in case a person cannot be reached (e.g. the person is not on its desk or busy) at the moment.

Note

To use this function, the CCNR function has to be enabled in the administration portal and in the phone extension. Click on the CCNR check box under Administration / Profile to activate the function.

Activate a callback

A caller generates automatic connection establishment within the private branch exchange (PBX) to a previously busy party (only internally). If the the other party cannot be reached, the caller can use the callback function.

  • In order to activate the function, insert *5 into your key pad. An acoustic confirmation will finalize the activation.

  • As soon as the other party is available again, your end device receives a callback generated by the PBX. As soon as you answer the callback, the PBX sends out a call to the number you tried to reach initially.

Erase Callbacks
  • If the callback is no longer needed, all call backs can be erased by entering the **5 code into the key pad. An acoustic confirmation finalises the erase.

1.11. Voicemail
Initial Set-up

When accessing the voice mail system for the first time, set up your personal voice mail.

  • Press the message key on the telephone or dial the extension assigned by the administration portal to access the voice mail menu.

  • Then select “0 Mailbox Options” to set up your voice mail box.

  • Now press “1” to record a message in the event you are unavailable.

  • Now record your message and press “#” to end the recording.

  • Press “1” to accept the recording, “2” to replay the recording, and “3” to record a second time.

Access the voice mail
  • Press the Message key rtemagicc_12_keys41_19423f-png.png or dial *791 to access the voice mail.

  • Enter your extension you saved in the administration portal and your voice mail pin to access the voice mail options.

Tip

You can install your personal voice mail announcement for every extension via the administration portal. These files have to be in .mp3 or .wav format.

Tip

Send voice mail messages to your email account via the administration portal.

Tip

For more detailed information, refer to the voice mail leaflet.

1.12. "Hot Desking"

The basic function of “Hot desking” allows cancelling the registration of existing users and registering new users to your end device. This function is useful when employees frequently change their work station but don’t take along their end devices. After completing registration, your configuration is automatically copied to the new telephone.

Step 1: Cancelling the registration of the current extension

Menu -> Phone settings -> Logoff -> Select

Step 2: Registering the new extension

Login -> Enter the extension number -> Submit -> Enter voice mail PIN -> Submit

Note

Loggin in and off may take a few moments.