NFON-Import

Fieldname

Description

Name

Please assign a concise name to your extension (for example, John Doe).

Extension (internal number)

Enter the extension number.

Field name

Description

Name

The name of the service that references your extension.

Type

The type of service that references your extension, e.g. an extension, a conference service, a queue service, etc.

Description

Here you can see how your extension is being referenced, e.g. what function key referenced your extension.

Fieldname

Description

Base number

The direct dial number is automatically assigned according to your extension, once a main outside line has been selected. However, you can also assign multiple direct dial numbers. Simply click on “Add” button and define a new, additional direct dial number.

Extension

Assign extension

Exception: If you have only one direct dial number, then it is not necessary to assign it.

Icons

Function

Add button.

Delete button.

Edit button.

Confirm button, saves changes.

Cancel button.

Close selection.

Fieldname

Description

Inbound Trunk Number

Here you can see the DDI that has been defined during configuration. After the configuration has been complete, the settings can be modified only by our support team.

Skype for Business domain

Here you can see the domain that has been defined during configuration. After the configuration has been complete, the settings can be modified only by our support team.

Fieldname

Description

Device-ID

Contains a list of all available devices. The devices shown are the MAC addresses for the telephones. Please select an device for your extension.

Site

Define the site whre you use your phone device. (This is very important for Emergency calls).

Device name

Name of the phone device, e.g. snom320.

Device type

Type of the phone device, e.g. standard-phone.

Primary device

see C 3.1.11. Premium-extension

Icons

Function

Add button.

Delete button.

Edit button.

Confirm button.

Cancel button.

Fieldname

Description

Password

Specify a password for your voice mail. You need it to access voice mail from outside or directly from your desk telephone.

Say CID

CID stands for Caller ID. That is, when retrieving a voice mail, the caller’s telephone number is announced.

Say date/time

Specify whether or not to announce the date and time of the voice mail when retrieving your voice mail.

Email

Email address, where a copy of the voice mail will be sent to.

Send email

Confirmation, that copy have to be sent.

nfon News accepted

Shall nfon News be send to email address.

Delete after send

Set the voice mail to be deleted after being emailed.

Temporary

Upload announcement file for temporary announcements.

Busy

Upload announcement file if busy.

Unavailable

Upload announcement file if not available.

Name

Upload announcement file for name announcements.

Icons

Function

Add

Delete selected item

Play announcement

Activate selection

Field name

Description

Parallel ringing

Enter any additional number to which the call can also be forwarded to. This is usually your mobile phone. In this case, the system telephone and the mobile phone both ring and you can then choose which phone to answer. If, for example, the call is answered with the mobile phone, it can no longer be answered with the PBX phone.

Signalised number on call forwards

Define the telephone number which will be shown to the target recipient.

The following options are available:

a) Show the caller’s telephone number

b) Show the the callee’s telephone number

c) Show the telephone number of the forwarding extension.

Allow external numbers

Here, you can determine whether or not this specific extension is permitted to configure call forwarding to outside telephone numbers. However, you can also specify globally for all extensions whether or not external telephone number are permitted. This can be done in the menu item Administration 5.1 Profile.

Profile

Profile refers to the call forwarding profile. Create a new call forwarding profile or edit existing call forwarding profiles. Up to 10 call forwarding profiles are available per extension. One of the profiles is the default call forwarding profile, which is automatically available on each extension.The other 9 call forwarding profiles can be freely defined by the user.

Rule set

Define a rule set for a call forwarding profile. Four call forwarding conditions are available in a rule set. Here you can define what should happen with an incoming call.

Source

Source of the incoming call, e.g. all calls (catch all).

Default

Call forwarding condition: destination for unconditional call forwarding. A call is always forwarded to the number defined here.

Busy

Call forwarding condition. Here you define to which destination the call will be forwarded to, e.g. a different phone number or voice mail, if your extension is busy.

Not available

Call forwarding condition: You do not answer the incoming call within a defined time period (timeout). The timeout can be set to 5, 10, 15 or 20 seconds. Here you determine where the incoming call will be forwarded after the specified time has elapsed. The caller receives a call waiting signal and is then forwarded to the defined destination.

Timeout (seconds)

Timeout for the extension, i.e. after how many seconds the caller will be forwarded accordingly. The timeout applies to call forwarding in case of no answer.

Not registered

Call forwarding condition: Your device is not registered on the telephone system (e.g. broken cable etc.). All incoming calls will be forwarded to a defined destination. The caller will then be forwarded directly to the defined destination.

Icons

Function

No action.

Voicemail.

Close selection.

Activate selection.

Select, all possibilities are shown.

Fieldname

Description

Language

Here you define the language for your device, all settings, e.g. phone menu, language of the voicebox and so on, are set to this language.

Dial prefix

Default is the prefix of your site, you can select for this device if the prefix is 0 or 9.

It has no influence on the site settings!

Use TPS

Here you can activate or deactivate the TPS service by clicking on the box.

Time zone

Here you can define your time zone. Select the area and the location.

Fieldname

Description

Permission

Specify direct outward dialing for the extension. I.e., this extension can make: internal, local, national, international or international free (contact support to enable this option) outgoing calls.*

CTI

Define, which CTI is used by this extension.

Language

Select your extension's language.

Access central phone book

Specify if this extension is permitted to access the main phone book.

Preferred outbound trunk

Select your preferential outside line for outgoing calls. I.e., which outside line would you like to use to phone “out”.

This outside line is then also displayed to the other party.

Note: You also have the option of indicating a different main number for outside calls other than the one specified here, by first dialling # + line number (see 6. DID).

When recording

When do you want to record. To allow this, it has to be set for the complete site! If you have set this "on demand", then you can activate or deactivate it with "*+1". The informations "who will be informed" and in what kind of format (MP3 or Wav) is set in Administration/Profil. The recorded file is then sent to the email-address, set for this extension.

Suppress extension in phone book

Specify if your extension should be visible in the main phone book.

CLIR

Here you decide, how your extension number is shown extern. Show the complete telephone number or only the main number (outside line, e.g. +49 89 1234-0) or no telephone number at all (block caller ID). If you select show Pilot then the main number is shown without 0 8e.g. +49 89 1234)

Cost center

Specify a cost centre number for the respective extension. This cost centre is listed in the itemised statement.

Intercom enabled

Intercom activation.

Number guessing length

Specify after how many characters entered on the end device a telephone number should be suggested. The suggested telephone numbers are based on the saved call history.

Caller return after failed transfer (seconds)

Specify after how many seconds a call should automatically be transferred back. if a transfer (unattended) fails. That is, if e.g. the other party is not available or busy. (0 – 25 seconds)

Call waiting indication

Specify if “call waiting” is allowed for this extension. When this function is deactivated, the caller is sent to voicemail (…if busy).

Auto dial timeout

Specify how many seconds after entering the telephone number a call should automatically be initiated.

Displayed extension for internal calls

Specify which extension number to display for internal calls with colleagues. For example, your extension is 111, but for internal calls you wish to display your assistant's extension 112.

Callcenter agent

Specify if this extension is a call center agent. This information is only relevant when using call center monitoring.

Customer contract

In case you own multiple contracts, select your contract here. The option is only available for customers with multiple contracts.

CCBS/CCNR

CCBS = Completion of Calls to Busy Subscriber

CCNR = Completion of Calls on No Reply

Allow Ncontrol login

Has this extension the right to log in to Ncontrol? By default all new customers can log into Ncontrol.

Click-2-Dial

Can this extension use Click-2-Dial?

Nmeeting+

You can see here, whether the Nmeeting+ client is used and how it is billed. (flatrate / units).

Voice Recording Profile

Here you can choose a voice recording profile. By default, calls are not recorded. If you need that feature, please choose a recording profile.

Require PIN for external calls

You need to enter a PIN (your voicemail PIN) in order to make external calls. In case the PIN will not be entered, the external call will not be carried out.

Skill Options

Here you define for which skill group amd what skill level this extension will work.

Skill-Set: Login/Logout

Here you activate and/or deactivate this extension for all his skill-groups.

When the button is green, the extension is logged off. Click the button to activate the extension.

If the button is red, the extension is logged on. Click the button to deactivate the extension.

Outbound numbers

Here, only exceptions to the rule are defined. Furthermore, this setting only applies if “Show complete telephone number” is selected under display telephone number.

If for example your direct dial number is 111 but you wish to show direct dial number 112 for outgoing calls, you can configure that here. You can define modifications for each outside line.

Simply click on the Add-button and select an outside line and enter the direct dial number you wish to show for outgoing calls.

Icons

Function

Add

Delete selected item

Scroll

Save selection

Close without saving

Close selection

Fieldname

Description

#

Enter the keypad number you wish to assign.

The function key sequence on your desk telephone depends on the type of telephone.

Therefore, please refer to the manual for your desk telephone for the

layout of function keys. You can assign keys 0 to 137.

Extension

Select the destination for the respective type.

Displayed name

option of assigning a concise name to your keypad number.

Icons

Function

Add

Delete selected item

Edit

Save selection

Exit without save

Fieldname

Description

Display name

Assign a concise name to your telephone conference.

Extension number (internal number)

Enter the extension number. Not assigning an extension number results in the extension not being available internally.

Fieldname

Description

Base number

The direct dial number is automatically assigned according to your extension, once a main outside line has been selected. However, you can also assign multiple direct dial numbers. Simply click on “Add” button and define a new, additional direct dial number.

Extension

Assign extension

Exception: If you have only one direct dial number, then it is not necessary to assign it.

Icons

Function

Add button.

Delete button.

Edit button.

Confirm button, saves changes.

Cancel button.

Close selection.

Fieldname

Description

From day

Define the starting day for the timing control. I.e."From day:" Monday.

To day

Define the ending day for the timing control. I.e. "To day:" Friday.

From time of day

Define the starting time. I.e. 09:00.

To time of day

Define the ending time. I.e. 18:00.

Fieldname

Description

Destination if allowed

Define a period during which an action should occur (e.g. Time control for sales).

Destination if denied

Define the destination for within or outside the period (e.g. company mailbox).

Fieldname

Description

Fixed referral to"destination if allowed"

Specify exceptions, on which days the time control should be set to “Always within" or “Always outside" Several days can be set, you add a day by clicking the ADD-button, then you can select the day by clicking the button . Wrong entries can be removed by clicking the Delete-button.

Example:

Monday is a public holiday when nobody is in the office. Therefore, for this one day it is specified that the callers are always transferred to the destination for “outside".

Fixed referral to "destination if denied"

Specify exceptions, on which days the time control should be set to “Always within" or “Always outside" Several days can be set.

Icons

Function

Add.

Delete selected item.

Calender.

Fieldname

Description

Base number

The direct dial number is automatically assigned according to your extension, once a main outside line has been selected. However, you can also assign multiple direct dial numbers. Simply click on “Add” button and define a new, additional direct dial number.

Extension

Assign extension

Exception: If you have only one direct dial number, then it is not necessary to assign it.

Icons

Function

Add button.

Delete button.

Edit button.

Confirm button, saves changes.

Cancel button.

Close selection.

Fieldname

Description

Display name

You have the option of assigning individual members to the queue.

Simply click on the ADD-button and select the respective extensions. You can also edit ( Edit-button ) or delete ( Delete-button ) an existing entry.

Penalty

Prioritising members within a queue (penalty). You can assign the priority of members from the drop-down.

The lowest number always has the highest priority. Thus number 0 has a higher priority than 1, 2 is higher than 3, etc. By default all members within a queue have the same priority.

Timeout delay (in seconds)

Enter a timeout for the group. I.e., after how many seconds should the caller be rerouted accordingly?

Destination on timeout

Define the destination on timeout.

Destination on rejection

Specify if the caller should be ignored if no member is logged into the queue. If this is activated, you then also need to specify a destination to route the call to.

Join queue without membership

If there are no members in the queue, you can decide if a caller can phone this queue. If not set and no agent is in the queue, all callers are redirected to the destination set in the "Destination on timeout".

Icons

Function

Add

Delete selected item

Edit

Save selection

Quit without save

Activate function

Fieldname

Description

Record calls

No function.

Direction

Definition of the called direction. Is this an inbound- or an outbound queue. Normally it will be an inbound queue. (inbound means incoming calls).

Fieldname

Description

Initial

Select the announcement to play for the caller upon entering the queue.

The announcement can also be uploaded to the system under menu item ELEMENTS/Announcement or uploaded by the Add-button . Initial announcements are only played once when greeting the caller.

Postion announcement interval

Specify the delay or the interval to be used for playing the periodic and position announcement. If an invalid value is entered, the system suggests a valid value.

MoH/Ring

Music on Hold. Select whether the customer in a queue should hear the regular “ringing”, the system’s standard hold music or a specific hold music. First, the hold music for the queue has to be uploaded under menu item ELEMENTS/Announcement.

Periodic

Periodic announcements are repeated while the caller is waiting. The announcement can also be uploaded to the system under menu item ELEMENTS/Announcement or uploaded by the Add-button .

Periodic announcement interval

Specify the delay or the interval to be used for playing the periodic and position announcement. If an invalid value is entered, the system suggests a valid value.

MoH (if not ringing)

Music on Hold. When "Custom" is selected under "MoH/Ring" you will be able to select a custom hold music. The hold music for the queue can either be uploaded under menu item ELEMENTS/Announcements or selected by the Add-button symbol.

Icons

Function

Add button.

Dropdown.

Play button.

Fieldname

Description

Selection strategy

Select from the following options: All at once, Random, Longest pause first, “Round Robin” successively

(The order cannot be specified for Round Robin!), Lowest utilisation first.

Time to wait after timeout

Specify after how many seconds the system should attempt to reconnect the caller to the agent.

Report hold time

Select if the members of the queue should be informed about the customers waiting time.

Timeout per member

Enter a timeout for the member. I.e., after how many seconds should the call be returned to the queue?

Wrap up time per member

Specify how much time a member has to register a completed call before being offered the next call.

Member announcement

This allows you to play an announcement to the agent before accepting a call. For example, if a member works several queues, it may be useful to indicate which queue the caller dialed. The queue name is also shown in the telephone display.The announcement can be uploaded by the Add-button . You can also play it by pushing the Play-button .

Icons

Function

Add

Dropdown

Play

Fieldname

Description

Base number

The direct dial number is automatically assigned according to your extension, once a main outside line has been selected. However, you can also assign multiple direct dial numbers. Simply click on “Add” button and define a new, additional direct dial number.

Extension

Assign extension

Exception: If you have only one direct dial number, then it is not necessary to assign it.

Icons

Function

Add button.

Delete button.

Edit button.

Confirm button, saves changes.

Cancel button.

Close selection.

Fieldname

Description

Display name

You have the option of assigning individual members to the skill.

Simply click on the ADD-button and select the respective extensions. You can also edit (Edit-button) or delete (Delete-button) an existing entry.

Skill Level

The skill level defines the quality of service of this extension. The higher the skill level, the better the service, e.g. 10=Senior service, 3= Basic service.

Timeout delay (in seconds)

Enter a timeout for the group. I.e., after how many seconds should the caller be rerouted accordingly?

Destination on timeout

Define the destination on timeout.

Destination on rejection

Specify if the caller should be ignored if no member is logged into the queue. If this is activated, you then also need to specify a destination to route the call to.

Join queue without membership

If there are no members in the queue, you can decide if a caller can phone this queue. If not set and no agent is in the queue, all callers are redirected to the destination set in the "Destination on timeout".

Icons

Function

Add

Delete selected item

Edit

Save selection

Quit without save

Activate function

Fieldname

Description

Record calls

No function.

Direction

Definition of the called direction. Is this an inbound- or an outbound queue. Normally it will be an inbound queue. (inbound means incoming calls).

Fieldname

Description

Initial

Select the announcement to play for the caller upon entering the queue.

The announcement can also be uploaded to the system under menu item ELEMENTS/Announcement or uploaded by the Add-button . Initial announcements are only played once when greeting the caller.

Postion announcement interval

Specify the delay or the interval to be used for playing the periodic and position announcement. If an invalid value is entered, the system suggests a valid value.

MoH/Ring

Music on Hold. Select whether the customer in a queue should hear the regular “ringing”, the system’s standard hold music or a specific hold music. First, the hold music for the queue has to be uploaded under menu item ELEMENTS/Announcement.

Periodic

Periodic announcements are repeated while the caller is waiting. The announcement can also be uploaded to the system under menu item ELEMENTS/Announcement or uploaded by the Add-button .

Periodic announcement interval

Specify the delay or the interval to be used for playing the periodic and position announcement. If an invalid value is entered, the system suggests a valid value.

MoH (if not ringing)

Music on Hold. When "Custom" is selected under "MoH/Ring" you will be able to select a custom hold music. The hold music for the queue can either be uploaded under menu item ELEMENTS/Announcements or selected by the Add-button symbol.

Icons

Function

Add button.

Dropdown.

Play button.

Fieldname

Description

Selection strategy

Select from the following options: All at once, Random, Longest pause first, “Round Robin” successively

(The order cannot be specified for Round Robin!), Lowest utilisation first.

This is grouped according to Skill Level.

Example: For "All at the same time: "All skill members with Level 10 ring "at the same time" - but skill members with Level 9 do not ring as long as not all Level 10 members are busy (or DnD). If all Level 10 members are in conversation/DnD, all Level 9 members ring simultaneously.

Time to wait after timeout

Specify after how many seconds the system should attempt to reconnect the caller to the agent.

Report hold time

Select if the members of the queue should be informed about the customers waiting time.

Timeout per member

Enter a timeout for the member. I.e., after how many seconds should the call be returned to the queue?

Wrap up time per member

Specify how much time a member has to register a completed call before being offered the next call.

Member announcement

This allows you to play an announcement to the agent before accepting a call. For example, if a member works several queues, it may be useful to indicate which queue the caller dialed. The queue name is also shown in the telephone display.The announcement can be uploaded by the Add-button. You can also play it by pushing the Play-button.

Icons

Function

Add.

Dropdown.

‌

‌Play.

Fieldname

Description

Display name

Enter a concise name for your group.

Extension number (internal number)

Enter the extension number. If no extension number is assigned, the extension cannot be reached internally.

Pick-up group

When defining a group as a pick-up group, you define who may answer (pick-up) co-workers’ calls.

Fieldname

Description

Base number

The direct dial number is automatically assigned according to your extension, once a main outside line has been selected. However, you can also assign multiple direct dial numbers. Simply click on “Add” button and define a new, additional direct dial number.

Extension

Assign extension

Exception: If you have only one direct dial number, then it is not necessary to assign it.

Icons

Function

Add button.

Delete button.

Edit button.

Confirm button, saves changes.

Cancel button.

Close selection.

Fieldname

Description

Display name

You have the option of assigning individual members to the group. Simply click the Add-button and select the respective extensions (members).You can also edit ( Edit-button ) or delete ( Delete-button ) an existing entry.

Icons

Function

Add member.

Delete selected member.

Edit.

Confirm.

Cancel.

Fieldname

Description

Timeout delay (in seconds)

Enter a timeout for the group. I.e., after how many seconds should the caller be rerouted accordingly?

Destination on timeout

Here, please select the destination if the group is unavailable. This destination applies if:

- all group members are on calls

- the timeout was triggered.

Fieldname

Description

Name

Assign a concise name to your IVR. (e.g.: Announcement-hotline).

Extension (internal number)

Enter the extension number. If no extension number is assigned, the extension cannot be reached internally.

Fieldname

Description

Base number

The direct dial number is automatically assigned according to your extension, once a main outside line has been selected. However, you can also assign multiple direct dial numbers. Simply click on “Add” button and define a new, additional direct dial number.

Extension

Assign extension

Exception: If you have only one direct dial number, then it is not necessary to assign it.

Icons

Function

Add button.

Delete button.

Edit button.

Confirm button, saves changes.

Cancel button.

Close selection.

Fieldname

Description

Announcement

Select an announcement to play for the customer when he/she calls. Select the announcements previously uploaded under menu item ELEMENTS/Announcement from the drop-down. The Add-button allows you to upload new announcements. Only use MP3 or WAV files.

Icons

Function

Add announcement.

Dropdown.

Play.

Fieldname

Description

Maximum numbers of digits

Specify the maximum number of digits, the destinations of IVR are permitted to have. For 2-digit destinations (e.g.:12, 30, etc.) please select "2", etc.

Interpret unkown destinations as extension

If this field is activated, undefined destinations of a number sequence (destination=no action) is interpreted as an extension.

Example:

You select number 120 but no destination (destination=no action). Now if the “Interpret invalid destinations as extension” is ticked, the caller is directly transferred to extension 120 if he/she enters the number sequence “120” during the IVR.

Target

Use the Add-button to define destinations for the IVR.

Example:

If the caller presses “2”, he/she should be transferred to the logistics queue, etc.

Timeout (in seconds)

Specify if the voice dialogue should have a timeout. And if so, what to do when the timeout expires (destination for timeout).

Destination on timeout

Target destination on timeout.

Icons

Function

Add destination

Delete destination

Save selection

Quit without save

Fieldname

Description

Display name

assign a concise name to your eFax. (e.g.: John Deere eFax).

Extension number (internal number)

Enter the extension number.

Fieldname

Description

Base number

The direct dial number is automatically assigned according to your extension, once a main outside line has been selected. However, you can also assign multiple direct dial numbers. Simply click on “Add” button and define a new, additional direct dial number.

Extension

Assign extension

Exception: If you have only one direct dial number, then it is not necessary to assign it.

Icons

Function

Add button.

Delete button

‌

‌Edit button.

Confirm button, saves changes.

Cancel button.

Close selection.

Fieldname

Production

Login

Login for your eFax. You need this to install a fax client to send faxes from your computer.

PIN

Enter a new PIN for your eFax or keep the generated PIN.

Server

Server name for your eFax. You need this to install a fax client to send faxes from your computer.

Fieldname

Description

Language

Here you define the language for your eFax, all settings are set to this language.

Dial prefix

Default is the prefix of your site, you can select for this device if the prefix is 0 or 9.

It has no influence on the site settings!

Fieldname

Description

Email

Specify exactly one email address as the destination, to specify which address eFax should send incoming faxes to.

T30 Fax Identifier

Shows your fax station number that is displayed on in the receiver's fax.

Cost center

Specify a cost centre number for the respective extension. This cost centre is listed in the itemised statement.

Preferred outbound trunk

Select your preferential outside line for outgoing calls. I.e., which outside line would you like to use to phone “out”. This outside line is then also displayed to the other party.

Permission

Here, please specify the direct outward dialling for eFax. I.e., is this extension allowed to send:

- internal

- local

- domestic

- international faxes.

This setting is only relevant when using a fax client on your PC.

CLIR

Select whether to show your complete telephone number, only the main number (outside line) or no telephone number at all (block caller ID).

‌Custom tagline

‌Enter text to be shown in the eFax header.

‌Delete after sent

‌Define whether the eFax will be deleted after sending or not.

nfon News accepted

Accept nfon News.

Fieldname

Description

Trunk

The direct dial number is automatically assigned according to your extension, once a main outside line has been selected. However, you can also assign multiple direct dial numbers. Simply click on Add-button and define a new, additional direct dial number.

Extension

Assign extension

Exception: If you have only one direct dial number, then it is not necessary to assign it.

Icons

Function

Add a new base number

Delete selected base number

Edit

Save changes

Exit without changes saved