8. Presence
8.1 Presence information
Presence information
Presence information is currently reflecting the line state.
Line state is the telephony state of your phone and shows whether the phone is
offline (telephony line is not connected),
idle (phone is online but you are not in a call),
ringing,
in use (you are in a call).
The 4 states are telephony states.
Here are the Presence icons visible in the apps that reflect the line state and your availability:
| Available: The user is logged and is idle | |
| Line in use: The user is currently in a call | |
| Idle line state: The user is currently not logged into an application, however the line is idle since e.g. a user has a deskphone or a mobile app installed | |
| Do not disturb: The user does not want to be disturbed. No notifications will be displayed and all incoming calls' destination will depend on the settings in the call forwarding profile. This icon appears when Global DND is activated - see below | |
| Offline: The user is currently offline and not reachable |
Do Not Disturb
There are two Do Not Disturb options available:
Device DND: The user does not want to receive calls on the device currently being used. The calls will be automatically rejected on the device where device DND is activated.
Please note that this is only applicable for users with the mobility option.
Global DND: The user does not want to be disturbed. No notifications will be displayed and all incoming calls will be automatically rejected on all devices. Global DND will be visible to all users within the organisation.
Note
When activating Global DND, the call's destination will depend on the settings in the call forwarding profile.
8.2 MS Teams Presence Synchronisation
Presence sync makes it possible to synchronise the presence status between MS Teams and Cloudya bidirectionally.
Cloudya > MS Teams
The following shows you how Cloudya states are displayed with MS Teams states:
| In use |
| In a call |
MS Teams > Cloudya
The following will show you how MS Teams states are displayed with Cloudya states:
| In a call In a call, out of office |
| In use |
As these are two separate applications, the presence information must be exchanged between them when changes are made on either side, which may result in a short delay.
This means that the correct information about the user's status may differ from the corresponding display in the applications for up to 60 seconds.
For example, a call in Cloudya may have ended, however, the user may still be shown as being on a call in MS Teams.
In addition, presence synchronisation may cause the in use status in Cloudya to persist longer than the call lasts.
However, this is only visual information; the user is still available for calls.
In cases where the incorrect presence status persists for a longer period of time (for example, after a Cloudya application crash), it will be displayed correctly after the next call.
Presence sync is limited to a maximum number of 650 extensions.