2. Advanced telephone functions
2.1. Overview
Note
You can use various features of the telephone system via the end device as well as via Ncontrol or the administration portal (also refer to the administration portal manual).
After pressing the Menu key you have the following options:
Call settings
Call waiting indication: define whether this function should be activated.
(optional, depending on settings on the administration portal) Timeout: set the ringing time.
(optional, depending on settings on the administration portal) Intercom: the intercom function enables speaking directly to a linked extension through the system, without dial tone and ring tone.
Caller ID block: set your entire number to be shown to the party being called, the switchboard number to be displayed or all caller ID information to be blocked.
Call forwarding: activate the function Call forwarding
Parallel call: configure another telephone or your mobile phone to ring in addition to your telephone when a call comes in. You can then answer the call with one of the two telephones.
Call forwarding: profiles
Here you can select your preconfigured call forwarding profiles.
For details, please refer to the Ncontrol manual.
You can edit the default profile directly via your device.
For details, please click here.
Telephone settings
Automatic redialling
Suggests number (if necessary, remove function)
Ring tone
Define as primary device
Logoff
Queues
Queues can be enabled or disabled; for set-up see administration portal manual)
Navigation
Use the navigation keys to mark the desired selection and press 
.
2.2. Function Keys & Codes
Note
Die Programmierung der frei belegbaren Funktionstasten können Sie auf ncontrol.nfon.net unter dem Punkt Einstellungen - Funktionstasten vornehmen. Diese können auch über das Serviceportal geändert werden. Längere Namen werden auf dem Display in verkürzter Form dargestellt.
Hardware type | Number of function keys |
Polycom VVX 100 – 200 Serie | 1 |
Polycom VVX 300 Serie | 5 |
Polycom VVX 300 Serie | 7 |
Polycom VVX 400 and VVX 600 Serie | 11 |
Polycom VVX Tastaturerweiterung | 28 Funktionstasten |
Extension / telephone number
You can add any extension or telephone number to the busy lamp field.
- You can start a call by pressing the respective busy lamp key. If an internal extension is programmed, you can see whether that extension is currently busy:
If the LED next to the key flashes, the party receives a call.
If the LED is consistently lit, the party has answered a call and is currently busy.
If the LED next to the respective key flashes, you can take the call by pressing the respective key next to the flashing LED.
Intercom
You can add any extension in the PBX system and then use this function key to directly communicate with this extension through the intercom. The other party must have the intercom activated on their device. Intercom refers to a conventional intercom system (similar to walkie-talkies) directly connecting you to the other party’s speaker by pressing the assigned function key.
Function codes
Control codes allow direct access to the telephone system’s functions. The following codes apply:
Code | Description |
**## | Restart devices, only for snom devices! |
#+n | Use outside line "n" to call the telephone number ("n" replaces the “0” otherwise required to access an outside line) |
*1 | Start and end voice recording (if this function is enabled for the extension) |
*10+profile number | Activation of the call forwarding profile |
*11+TN | Permanent call forwarding to telephone number (TN) |
**11 | Cancel permanent call forwarding |
*12+TN | If not available, forward to telephone number (TN) |
**12 | Cancel call forwarding if no answer |
*13+TN | If busy, forward call to telephone number (TN) |
**13 | Cancel call forwarding if busy |
*14+TN | If not registered, forward to telephone number (TN) |
**14 | Cancel forward if unregistered |
*2+Speed dial | Directly dial the extension/telephone number via speed dial |
*3 | Pick up the last call ringing in the pick-up groupe |
*3+EXT | Pick up call coming in to the extension (EXT) |
*490 | Activate call waiting |
**490 | Deactivate call waiting |
*5 | If busy, automatic callback activated |
**5 | If busy, automatic callback deactivated |
*55 | Specify primary device within a premium extension (Premium Package) |
*72+nnnn1 | Call skill service nnnn |
*73+nnnn1 | Call eFax additional costs will occur |
*74+nnnn1 | Call time control nnnn |
*75+nnnn1 | Call group nnnn |
*76+nnnn1 | Call announcement nnnn |
*77+nnnn1 | Call queue nnnn |
*78+nnnn1 | Call conference service nnnn |
*791 | *791 - Access voice mail for this extension with password *791158 - Access voice mail for extension 158, with the password for 158! *11*791 - Transfer your calls to your voice mail *11*791158 - Transfer your calls to the voice mail of the extension 158 |
*792 | Access voice mail entering extension number, e.g. for remote enquiry |
*80 | Activate intercom |
**80 | Deactivate intercom |
*80+EXT | Intercom to extension (EXT) |
*84+nnnn1 | Become member of the queue with service ID nnnn |
**84+nnnn1 | Leave queue with service ID nnnn |
*85 | Echo extension |
*86 | Block caller ID (CLIR) |
*860 | Show main number as telephone number |
**86 | Show telephone number incl.direct dial (CLIP) |
*87 | Subscribe to Skill-set |
**87 | Unsubscribe to Skill-set |
*9+Project Number | Define a project number for outbound calls. (Note: The project number is only valid for the very next outbound call) |
Function codes for conference rooms during an active conference. | |
** | Help |
*2 | Activate or deactivate mute |
*3 | Express your needs |
*5 | Activate or deactivate mute of all participant |
*6 | Lock the conference |
1) nnnn is the four digit Service ID with leading zeros (0). For example, in a callgroup, IVR, eFax, etc. This means: is the Service ID "1", "0001" must be entered when entering the function code. |